Help and Support

Postage and Packaging
WE SHIP INTERNATIONALY!!!

For orders being shipped within the UK, we use 2 delivery methods, Royal Mail First Class or Royal Mail Recorded Delivery.
For orders shipped outside the UK, we use Royal Mail’s Airmail and International service.

- Royal Mail First Class - Usually delivered 1-3 working days after your order has been dispatched.
- Royal Mail Recorded Delivery - Usually delivered 1-2 working days after your order has been dispatched.
- For orders being shipped outside of the UK, we aim to deliver to European destinations within 4-5 working days and worldwide within 9-10 working days.

If your package has not been delivered within the give time frame please contact us and we will chase the package for you. Note that we do not have any super powers in relations with the post office.

NOTE THAT WE DO NOT SHIP TO POST BOX ADDRESSES!

All orders over £50.00 we offer FREE delivery.

Availability:
Although we do everything in our power to ensure the content of the website is current, occasionally items may be out of stock. If any part of your order is unavailable, we will email to inform you.

Colours:
As we have no control over our customers monitor settings (colours, resolution, etc.) we cannot guarantee colours will be exactly as they appear on our website.

Order and Payment
When you have found something you want to purchase, just select the size you need, and then click on the 'Buy’ button to add it to your shopping trolley. Once you have finished shopping, simply click on ‘Checkout’.

To review the contents of your basket before you buy, simply click on ‘Basket Contents’ on the left hand side of every page. This will allow you to review the items in your basket and these can be removed or changed at any time. To remove an item from your basket, tick the box on the left hand side of the product and press 'Update', to amend the quantity of products you have ordered, change the number in the box to the right of the product and press 'Update'.

Once you are happy with your order, simply click on the ‘Checkout’ button. You will then need to select your delivery method and just make sure you have entered the correct delivery address before following the on screen instructions to complete your order.

We accept payment's via paypal and google checkout. Even if you do not have a account with paypal or google you can still pay for your items with credit/debit card without having to sign up to a account.

Returns Policy
If you are not completely satisfied with your purchase, simply return the item or items to us in their original condition (incl all packaging) within 15 days of receipt. We will issue a full refund upon receipt and examination.
Please note that delivery charges are non-refundable unless you have received a faulty or wrong item from us.

Remember to quote your order number in any communication with Cute Japanese Fashion!

Please return items to:

Cute Japanese Fashion Online Returns
21 claremont road
west byfleet
surrey
United Kingdom
kt14 6dy